About Qualifio

Qualifio is the leading interactive marketing and data collection platform that enables publishers, brands and agencies to engage, grow and qualify their digital audiences (web, mobile, social networks).

Qualifio is one of the fastest-growing Belgian software start-ups, ranked #10 in Deloitte Technology Fast50. More than 350 publishers and brands are users of Qualifio, including TF1, RTL, RTBF, De Persgroep, Mediahuis, VRT, Medialaan, France Télévisions, Nestlé, L’Oréal, Kinépolis, Orange, Media Markt, etc.

Our team in our offices of Louvain-la-Neuve, Amsterdam, Paris & Madrid are driving the future growth of our company.

The Belgian office is located in Louvain La Neuve and has a staff of 30 people. Belgium is Qualifio #2 market in terms of revenue and Qualifio works with prestigious brands like Nestlé, Décathlon, Media Markt, Kinépolis, RSC Anderlecht, Sanoma, De Persgroep, VRT, RTBF etc.

About the position

The Customer Success Manager will ensure that current Qualifio’s users are successful and happy with the Qualifio platform and services and getting an optimal ROI from it. The platform is used on a daily basis by more than 70 top organizations in Belgium, representing more than 1500 users.

Key Responsabilities

Facilitate successful onboarding of new customers

Establish trusted expert relationships with Belgian users such that all activities are closely aligned with their business strategy, allowing the full potential of their Qualifio solution to be realized.

Develop communication and leadership on product updates that impact your customers global activities and objectives.

Assess customer requirements, resolving problems, anticipating future needs, and generally serving as the customers voice within Qualifio.

Work closely with the sales team and the Professional Services Manager

Bring up suggestions on product improvements to the product team

Achieve annual renewal and upselling revenue targets

What we offer

The possibility to work at the heart of data & digital strategies of the most prestigious Belgian organisations, at the crossroads of content and data marketing teams.

A unique chance to create a new function in a high development potential company.

A highly qualitative software product, giving the opportunity to demonstrate your full talents.

An open, flexible and challenging environment, with great actual and future horizons, where startup/entrepreneur spirit is still reigning

An attractive salary package

Who you are

You have a passion for digital marketing and for new technology platforms

You have 2 years experience in a digital or data marketing environment

You have strong academic background in business, marketing or communication

Fluent in French, Dutch English and excellent communicator

Result- and data-oriented.

Organized and multi-tasker, ability to learn on the fly & grasp technical concepts.

Proactive, team player and eager to grow. You don’t hesitate to bring ideas and to implement them.

Passion for what you do.

Contact

Please send your resume and drop a few lines by email explaining why you think you are our the one we’re looking for to jobs@qualifio.com.